Cancellation & refunds

7-day money-back guarantee

If atithiai isn’t right for your hotel, tell us within 7 days of your receptionist going live — the day we confirm by WhatsApp or email that it’s answering your guests — and we’ll refund your setup fee and your first month’s subscription in full. A short message is all it takes.

Cancelling before you go live

If you cancel after paying but before your receptionist goes live, we refund your setup fee in full.

Cancelling your monthly plan

• The monthly plan has no lock-in. Cancel any time by emailing hello@atithiai.in or messaging +91 92511 16376 on WhatsApp.
• Cancellation takes effect at the end of your current billing month, and you won’t be charged again.
• After the 7-day window, we don’t refund part-used months or the setup fee.

What isn’t refundable

• Meta’s charges for WhatsApp messages, which Meta bills to your WhatsApp Business account.
• Fees for months that have already ended, once the 7-day window has passed.
• Anything a signed proposal marks as non-refundable, such as custom development.

How to ask for a refund

Email hello@atithiai.in or WhatsApp +91 92511 16376 with your hotel name and payment reference. We confirm your request within 2 working days.

Approved refunds go back to your original payment method within 5–7 working days. Your bank may take a few more days to show it.

Duplicate or failed payments

If you’re charged twice, or a payment fails but money leaves your account, we refund the extra amount in full as soon as we confirm it, usually within 5–7 working days.

If we end the service

If we stop providing atithiai to you for reasons that aren’t your fault, we refund the unused part of any fees you’ve paid in advance.

Guest deposits

Deposits that guests pay through atithiai go straight to the hotel’s own payment gateway account. atithiai never holds guest money, so refunds of guest deposits follow the hotel’s own cancellation policy. Guests should contact the hotel. See also our Terms & conditions.