Terms & conditions

About these terms

These terms are an agreement between you — the hotel, guest house or other business using atithiai (“you”) — and Intgrax Tech Studios, the Udyam-registered business in Jaipur, Rajasthan, India that owns and runs atithiai (“atithiai”, “we”, “us”). They apply when you book a consultation, accept a quote, pay an invoice or use the service. If you accept them for a business, you confirm you’re authorised to do so.

If a proposal or order form we both sign says something different from these terms, the signed document wins on that point.

The service

atithiai is an AI receptionist that answers your hotel’s guests on WhatsApp. Using the official WhatsApp Business Platform, it replies to messages, checks availability, shares room details and quotes, sends deposit links to your own payment gateway account, and hands conversations to your team when needed.

We set it up with you, including connecting your number through Meta’s official process and adding your rooms, rates and policies. Your quote lists what’s included for you. Features shown on our website as examples, or marked “Early access”, may change or may not yet be available to every customer.

Your responsibilities

• You own or control the WhatsApp number and WhatsApp Business account you connect, and you accept WhatsApp’s business terms and policies, including its Business Messaging Policy and Commerce Policy.
• You keep your rooms, rates, taxes, availability and policies in atithiai accurate and up to date.
• You only message guests in ways WhatsApp and the law allow, including getting their permission where it’s required.
• You have a privacy notice for your guests and a lawful reason to process their data.
• You keep your logins safe and are responsible for what your staff do in atithiai.
• You honour the bookings, prices and policies you confirm to guests.

How the AI works, and its limits

atithiai answers only from the information you give it, and tells guests it’s an AI if they ask. It can still misunderstand a message or make a mistake. That’s why:

• by default, your team confirms each booking with one tap before it’s final;
• when the AI isn’t sure, it tells the guest your team will confirm and hands the chat to you;
• when you or your staff reply, the AI steps back for that guest.

You’re responsible for reviewing bookings and for the final terms you agree with guests. atithiai is not a party to any contract between you and your guests.

Guest payments

Deposits are paid into your own payment gateway account, such as Razorpay, under your agreement with that gateway. atithiai never collects, holds or refunds guest money. Refunds to guests, chargebacks and gateway fees are between you, your guest and your gateway.

Fees and billing

• atithiai has a one-time setup fee and a monthly subscription. Your amounts are in the quote we send you, based on your number of rooms and your plan.
• Fees are in Indian rupees (INR) for customers in India and may be in US dollars (USD) for customers outside India. Taxes such as GST are added where they apply.
• The setup fee is due before setup begins. The subscription is billed monthly in advance, starting on the day your receptionist goes live.
• Meta charges for some WhatsApp messages. Those charges are billed by Meta to your WhatsApp Business account and are separate from our fees.
• If a payment is more than 15 days late, we may pause the service after telling you. It restarts as soon as the payment is made.
• We may change our prices with at least 30 days’ notice. The new price applies from your next billing month after the notice; if you don’t agree, you can cancel before then.

Cancellation and refunds

If you cancel within 7 days of going live, we refund your setup fee and first month in full. After that, you can cancel any time and your plan stops at the end of the billing month. The full rules are in our Cancellation & refunds policy, which is part of these terms.

Term and termination

• Your subscription runs month to month until you or we end it.
• You can cancel any time by emailing hello@atithiai.in or messaging us on WhatsApp. Cancellation takes effect at the end of your current billing month.
• We may suspend or end the service if you seriously breach these terms (for example spam, illegal use or non-payment), if Meta restricts your number, or if the law requires it. Where we can, we’ll warn you first and give you a chance to fix the problem.
• When the service ends, the AI stops replying and your number stays yours. You can ask for an export of your data within 30 days; after that we delete it as described on our Data & security page, except what the law requires us to keep.

Acceptable use

You must not use atithiai to:

• send spam, or message people who haven’t agreed to hear from you;
• offer anything illegal or anything WhatsApp’s Commerce Policy prohibits;
• mislead guests, impersonate anyone, or collect data you have no right to collect;
• break, probe or overload our systems, or copy, resell or reverse-engineer the service.

Data protection

You are the Data Fiduciary for your guests’ personal data, and we act as your Data Processor. We process guest data only to provide atithiai to you, following your instructions and the commitments on our Data & security page, which is part of these terms. Our Privacy policy explains how we handle your own team’s data.

Intellectual property

atithiai — our software, AI instructions and workflows, designs and brand — belongs to us. Your content — your hotel details, photos, rates, policies and guest conversations — belongs to you or your guests. You let us use your content only to run atithiai for you. If you send us feedback, we may use it to improve atithiai without owing you anything for it.

Confidentiality

Each of us keeps the other’s non-public business information confidential and uses it only for this service, unless it’s already public or the law requires us to disclose it.

Third-party services

atithiai relies on services we don’t control, including WhatsApp (Meta), AI model providers, cloud hosting and your payment gateway. Their outages, policy changes or decisions — for example Meta limiting a number or rejecting a message template — can affect atithiai. We’ll help you resolve them, but we aren’t responsible for them.

Availability and support

We work to keep atithiai running around the clock, but we can’t promise it will always be uninterrupted or error-free. Support is available on WhatsApp and email, 9 AM–9 PM IST (UTC+5:30); we handle urgent problems outside those hours as soon as we can.

Apart from what these terms say, atithiai is provided “as is”. We don’t guarantee any particular number of bookings or amount of revenue.

Limitation of liability

As far as the law allows:

• neither of us is liable for indirect or consequential losses, such as lost profits, lost bookings or loss of goodwill;
• our total liability for all claims about atithiai is limited to the fees you paid us in the 12 months before the event that led to the claim.

Nothing in these terms limits liability that the law doesn’t allow to be limited, such as liability for fraud.

Indemnity

You’ll protect us against claims from others, including your guests, that arise from your content, your breach of these terms or your breach of the law, and cover the reasonable costs we incur because of them.

Changes to these terms

We may update these terms as atithiai grows. For important changes, we’ll give you at least 15 days’ notice by email or WhatsApp. If you keep using atithiai after a change takes effect, the new terms apply; if you don’t agree, you can cancel before then.

Governing law and disputes

These terms are governed by the laws of India. If there’s a dispute, write to us first and we’ll try to settle it in good faith within 30 days. If we can’t, the courts at Jaipur, Rajasthan have exclusive jurisdiction.

Using this website

The content on atithiai.in is general information. The conversations, hotels, guests, prices and dashboard shown on it are illustrative examples, not real customers or results. Please don’t misuse the website or its forms.

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